Last Updated: 18 October 2025
NEOWALLS (“we,” “us,” “our,” “NeoWalls”) operates the website https://neowalls.in (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, download our brochure, or submit an enquiry. By using the Site, you agree to the collection and use of information in accordance with this policy
1.1 Information We Collect
Personal Information you provide to us: When you fill out our “Get a Quote,” “Enquire Now,” or “Download Brochure” forms, or contact us via WhatsApp, phone, or email, we may collect:
- Name
- Phone number
- Email address The product(s) you are interested in (PVC Wall Panels, Fluted Wall Panels, UV Marble Sheets, Soffit Panels)
- Any other information you choose to include in your message
Automatically Collected Information: When you visit our Site, we may automatically collect certain information through cookies, log files, and analytics tools (such as Google Tag Manager), including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Referring website addresses
1.2 How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for our products
- Send you the brochure you requested
- Contact you regarding your requirements, designs, finishes, and pricing
- Improve our Site, products, and customer service
- Send you updates, offers, or promotional communication (only where you have not opted out)
- Comply with legal obligations
1.3 Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Our internal sales and installation team, solely to process your enquiry
- Service providers who assist us in operating the Site (e.g., web hosting, form/CRM tools, WhatsApp Business API providers), who are bound to keep your information confidential
- Government or regulatory authorities, where required by law
1.4 Cookies
Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. You can choose to disable cookies through your browser settings; however, this may affect certain features of the Site.
1.5 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
1.6 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
1.7 Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal record-keeping requirements)
- Opt out of marketing communications at any time by contacting us at info@neowalls.in
1.8 Third-Party Links
Our Site may contain links to third-party websites (including our Instagram and Facebook pages). We are not responsible for the privacy practices or content of these external sites.
1.9 Children’s Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
1.10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
1.11 Contact Us
For any questions about this Privacy Policy, please contact: NEOWALLS
- A-32, back portion, Nairana Industrial Area Phase-1, New Delhi – 110028
- Phone: +91 93110 47810
- Email: info@neowalls.in